Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us at
HEY MAUSI
Owner: Jolien Ettema-Flapper
Mandellstraße 39
8010 Graz
Austria
Email: info@heymausi.com
by means of a clear statement (e.g., by email or via the withdrawal function provided on our website) of your decision to withdraw from this contract.
You can use the model withdrawal form provided below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs. Excluded from this are additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us.
The repayment will be made without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal.
The deadline is met if you send back the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
If you wish to withdraw from the contract, please fill out this form and send it to us:
To:
HEY MAUSI
Owner: Jolien Ettema-Flapper
Mandellstraße 39
8010 Graz
Austria
Email: info@heymausi.com
I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods:
Ordered on () / received on ():
Order number:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s):
(only if this form is notified on paper)
(*) Delete as appropriate.
